Frequently Asked Questions
Refunds & Exchanges USA/CANADA
Returns
***New policy***
You have 15 days after receiving the product to submit a request for a return. Return shipping will be deducted out of your purchase price upon issuing of the refund.
All refunds must be unworn and undamaged. No visible signs of dirt or smells will be accepted.
Exchanges
If you need to exchange an item for a different size or color, please contact us within 15 days of receiving your order. Free shipping will be applied on the new pieces, after receiving the unwanted piece in good condition with tags attached.
Start your process here
International Returns & Exchanges(EU/AUS/Africa/South America)
We currently accept international returns for store credit only.
This helps us continue offering international shipping while keeping things sustainable on our end. You’ll receive a digital gift card once your return is processed — and you can use it toward any future purchase.
Exchanges are handled as a return + new purchase (You get the product for free, just cover shipping!)
Thanks for understanding — and for shopping from across the globe
Start your return/exchange process here.
When will I get my order?
This depends on which delivery method you select at checkout. Typically orders to the United States, using USPS Ground will arrive between 5-8 business days. Please allow up to 2 days for order processing.
Where do you ship to?
We now ship worldwide!! Below are the included countries:
- United Kingdom
- Australia
- Canada
- France
- Denmark
- Greece
- Ireland
- Italy
- The Netherlands
- Portugal
- Sweden
- Switzerland
- Germany
- Hungary
- Norway
- Poland
- Finland
- Iceland
- Austria
- Israel
- New Zealand
- Trinidad & Tobago
- Brazil
- Namibia
- South Africa
Don't see your country? Message us so we can add it!
Still need help? Contact Us
If you have any questions on how to return your item to us, contact us here. Please allow 48 hours for reply.